Lucidus

Cancellation & Refund Policy

Last updated: April 2026

Subscription Cancellation

How to Cancel

Cancel your subscription anytime through your Parent Dashboard:

  1. Navigate to Settings → Billing
  2. Click “Cancel Subscription”
  3. Confirm cancellation

No phone calls or emails required.

When Cancellation Takes Effect

  • Cancellations take effect at the end of your current billing period
  • You retain full access until the period ends
  • No cancellation fees

After Cancellation

  • Your account moves to the free tier automatically
  • Export your data anytime from your Dashboard
  • Reactivate your subscription anytime to regain full access

Refund Policy

Monthly Subscriptions

  • No refunds for partial months
  • Cancel anytime; access continues until period ends
  • No charges after cancellation takes effect

Annual Subscriptions

  • Full refund if cancelled within 7 days of initial purchase
  • No refunds after the 7-day window
  • Exception: Technical issues preventing continuous platform access for more than 72 hours within a billing period, as verified by our support team

Refunds Are Available For

  • Duplicate charges or billing errors
  • Technical issues preventing access (verified by our team)
  • Unauthorized charges (requires verification)

Refunds Are Not Available For

  • Partial year refunds after the 7-day window
  • Change of mind after 7 days of purchase
  • Lack of usage or engagement
  • Features not meeting expectations after the 7-day window

Refund Process

  1. Email [email protected] with your account email and reason
  2. We'll review your request within 3–5 business days
  3. Approved refunds are processed within 7–10 business days

Refunds go back to your original payment method. If that's not possible, we'll contact you directly.

Billing

Payment Schedule

  • Monthly: Charged on the same date each month
  • Annual: Charged once per year on renewal date

Failed Payments

  • If a payment fails, we'll retry 3 times over 10 days
  • You'll receive an email after each failed attempt
  • You have a 3-day grace period before your account moves to the free tier
  • Update your payment method anytime from your Dashboard to reactivate

Price Changes

  • We'll give you 30 days notice before any price increase
  • You can cancel before the new price takes effect

Free Tier

If your paid subscription is cancelled or lapses, your account automatically moves to the free tier.

Premium features and saved progress are preserved but not accessible on the free tier — they are restored immediately upon reactivation.

Your data is never deleted solely due to a subscription change.

You can request deletion of your account and data at any time by emailing [email protected].

Data Deletion Rights

You can request deletion of your account and all associated data at any time by emailing [email protected].

For accounts involving minors, we process deletion requests within 7 business days.

Your data is retained for as long as your account is active. Accounts inactive for 3 consecutive years will be notified before any deletion occurs.

For information about your data rights under applicable law, please refer to our Privacy Policy.

Grievance Redressal

In accordance with the Consumer Protection Act, 2019 (India) and the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer: Sabita Pothukutchi

Designation: Chief Learning Officer & Grievance Officer

Email: [email protected]

Response time: Acknowledgment within 48 hours; resolution within 30 days

If your grievance is not resolved, you may escalate to the National Consumer Helpline or approach the appropriate consumer forum.

Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Visakhapatnam, Andhra Pradesh, India. For users located in the European Union or Singapore, applicable mandatory local consumer protection laws apply and are not overridden by this clause.

Questions?

Email us at [email protected]